| 1.
|
When
I Start e-BLAST! It Gives me an Error Message Saying Data is
Missing From my "My Record" in ACT!.
Make sure you
have copied the Email Addresses from the standard "E-Mail
Address" field in ACT! to an Alternate field with
UpdateACT.exe and that you have specified this field on the
General Tab of the e-BLAST! User Preferences Dialog.
(See
Setup for details)
If ACT! is open
and your current lookup is a lookup by Group, you have
experienced a bug ACT!, that fails to
return the contents of the user's My Record, when the current
lookup in ACT! is a Group. Click
here To update your copy of e-BLAST! to build 7.3.7
with the updated executable. Extract the exe and
overwrite the existing Fortune.exe file in your e-BLAST!
program folder. (Otherwise, simply make sure your current
lookup in ACT! is not by Group) |
| 2. |
I've sent
out an email, but they aren't arriving. What's wrong?
Check and Make sure that:
| A. |
SMTP Express is running in your
system tray and that it is online. |
| B. |
You have SMTP
Express setup with your ISP's DNS Server IP addresses on
the Routing Tab in SMTP Express. |
| C. |
Your port 25 access
is open. |
| D. |
Your internet
connection is online and working. |
See the Setup
Tutorial for details on
how to check these items and setup SMTP Express. |
| 3. |
I've sent
out an email, but my pictures are not arriving with it.
See the
Create
Templates Tutorial for
details on correct picture references. |
| 4. |
My
pictures are arriving correctly, but they also show as
attachments. How can I fix this?
Make sure that your picture
references in your HTML use Forward slashes, instead of Back
slashes. i.e. <img src="c:/Images/MyPicture.gif">
is correct, vs.
<img src="c:\Images\MyPicture.gif"> which
is incorrect. |
| 5. |
I've sent
3,000 emails and i've got 205 stuck in holding. Why
aren't they delivering?
Emails fail to deliver for a variety
of reasons:
The email servers you are trying to
deliver to are busy, the recipient's mailbox is full, the
server is unavailable (down), etc. These will retry
until the retry period set on the SMTP Express Processing tab
is reached. They will either fail or deliver.
The most common reason for emails to
fail, is that the receiving server is performing a reverse
lookup on the From Email address to see if the IP of your
computer matches an SMTP Server listed in an MX record for
your domain. If it doesn't, it refuses you as an
imposter - i.e. probable spammer. If you know that email
addresses that are failing are good addresses, you could retry
using your Alternate server, or |
| 6. |
I Occasionally
get an Error Message that there was a failure deleting a file
from the Domains Folder - What's up with that?
This is a error generated by SMTP
Express when deleting an email that has already been
delivered. Just click OK, and ignore it - the email has
already been delivered. |
|
If you have a
question or problem not covered here,
please don't hesitate to call our support hotline at: +1 (702)
360-9883 |
